At Moon Shade Enterprises, customer satisfaction is our top priority. We are committed to ensuring that our customers have a smooth and enjoyable shopping experience. Please review our Refund and Return Policy to understand your options if you receive a damaged or broken product.

1. Damaged or Broken Products

If any product you receive from us is damaged or broken, you are entitled to either:

  • A full refund of the purchase amount.
  • A replacement of the damaged product.

2. Eligibility for Refunds and Replacements

To qualify for a refund or replacement, the following conditions must be met:

  • The item must be reported as damaged or broken within 3 days of receiving the product.
  • The product should be in its original packaging and must not be used.

3. Process for Refunds

If you choose a refund, follow these steps:

  1. Contact our customer support team at [[email protected]] or [+91 9997620627] within 3 days of receiving your product.
  2. Provide your order number and pictures of the damaged or broken product.
  3. Once we verify the issue, a full refund will be processed to your original payment method within 7 business days.

4. Process for Replacements

If you prefer a replacement, follow these steps:

  1. Contact us with details about the damaged product, along with your order number and photographs showing the damage.
  2. You will be asked to send the damaged product back to us. We will cover the shipping costs for returning the damaged item.
  3. Once we receive the returned product and verify its condition, we will dispatch the replacement product within 7-10 business days.

5. Exceptions

Please note the following:

  • Products that have been used, modified, or altered in any way will not be eligible for a refund or replacement.
  • We do not accept returns or provide refunds for products that are not damaged or broken.

6. Shipping Costs

  • If a product is being replaced due to damage, Moon Shade Enterprises will only cover forward shipping cost not the return shipping cost.
  • For refunds, no additional shipping costs will be incurred.

7. Contact Us

If you have any questions or concerns about this policy, please contact our customer service team:

  • Email: [[email protected]]
  • Phone: [+91 9997620627]
  • Hours of Operation: [10:00 am to 6:00 pm]

At Moon Shade Enterprises, we stand behind the quality of our products and want to ensure that our customers are completely satisfied with every purchase.